Terms and Conditions
Our Refund Policy
We have a ‘no refund policy’ on services but we protect your purchases with our iron clad guarantee
The GALERU Hair Studio Guarantee
If in the very unlikely event that you are not completely satisfied with the results of your service, please tell us within 7 days so we can put it right.
We will then re-do it for FREE so you are completely satisfied with your hair!
We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.
On Products
If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 7 days based on minimum usage at home and that you have followed the right usage instructions.
Cancellation Policy
We have a strict 48hr notice cancellation policy in place to try to reduce the tens of thousands of pounds in lost revenue every year.
When you book an appointment, we enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it.
When you don’t show up it is lost revenue for our business. We cannot sell this time again once it’s gone, and we need at least 48 hours notice to try to re-sell this time.
Our stylists are in high demand and we can be turning clients away because we have agreed that appointment to you so we ask out of courtesy to other clients, to your stylist and to the salon to please give us 48 hours notice.
We have a legal right to charge you the FULL PRICE for the service you have booked, even if you do not show up, in line with the verbal agreement you enter into when booking this appointment.
We understand there may sometimes be extenuating circumstances therefore when you have failed to give us 48 hours notice to cancel, we may offer you the chance to rebook within 7 days and we will cancel any charge that we will invoice you for a missed appointment.
Thanks for your understanding, please do feel free to call the salon and speak to your stylist to discuss your cancellation, as this may be able to be amended at your stylists’ discretion for mitigating circumstances.